Return & Exchange Policy

At Fansunionshop, we strive for perfection in every custom jersey we create. Since your personalized items are one-of-a-kind and handcrafted just for you, please review our policies below. Our goal is to ensure you have a transparent and worry-free experience.

1. Return Eligibility & Condition

To be eligible for a return or exchange, your item must be in New Condition:

  • Unworn, unwashed, and unaltered.

  • Complete with original tags and packaging.

  • Free from any odors, stains, or signs of use.

  • Items not meeting these "New Condition" standards will not be accepted for return.

2. Our Quality Guarantee (Defective Items)

In the rare case that we make a mistake, we provide a full resolution within 30 days of delivery.

  • Errors on Our Part: If the item is materially different from your design (wrong name/number) or arrives damaged, we will:

    1. Reproduce the item for you at no extra cost, OR

    2. Issue a Full Refund.

  • Processing: Refunds are processed within 3 business days of confirmation.

3. Returns for Non-Quality Reasons

We accept returns and exchanges within 30 days, but please note the following due to the personalized nature of our products:

  • Customized Products: If you wish to return a customized item for non-quality reasons (e.g., changed your mind), the customer is responsible for return shipping costs.

  • Restocking/Material Fee: A $20 fee per item will be deducted from your refund to cover the non-reusable custom materials and labor dedicated to your unique design.

  • Size Selection: Please consult our Size Guide carefully before ordering, as we cannot waive fees for size selection errors.

4. Order Cancellations

  • Before Production: Full refund available.

  • During Production: Orders already in production are subject to a $20 material fee per item if canceled.

  • After Shipment: Orders cannot be canceled once shipped.

5. Return Process & Contact

Do not ship items back without prior authorization. Please contact us to obtain the correct return warehouse address.

  • Company: FANSUNIONSHOP LLC

  • Address: 30 N Gould St Ste N, Sheridan, WY 82801, United States

  • Email: service@fansunionshop.com

  • Phone: +1 3072699606

  • Service Hours: Mon-Sun 9:00am - 5:00pm ET

6. Disclaimers

  • Product Origin: This is an independently produced custom jersey and carries no professional sports league designation or brand affiliation.

  • Final Sale: All sales are considered final 30 days after receipt.